We believe that appreciation and gratitude help in enhancing the performance of cleaning staff. We apply this belief on the appointed cleaners. Our goal was to create a positive experience for staff, which would stimulate learning and continuous improvement. We strive to offer support to our cleaners at all times and be understanding towards them even in the case when there are some shortcomings. We treat all of them with kindness and, if necessary, try to make them understand that their performance has not been up to the mark. In addition to this, we provide them with suggestions to improve their performance.

From the very beginning, we decided that providing training was important despite the business having no funds for a training budget. Some cleaners say that we are very demanding, but we believe it is important for cleaners to receive regular, constructive feedback about their work, as this is the only way to improve standards and customer satisfaction. We always try to find an individual approach to each of the cleaning operatives and understand their family problems, health issues and life changes.

First and foremost, here at Calgary Ultra Cleaners, we make sure we hire the best and most experienced cleaners who enjoy and excel at their job. We screen and carry out 1-2-1 interview with all cleaners applying for a job with us. All cleaners have to complete our DTV training program and pass our internal skills test.

We carefully check identification, tax and residence documents and collect references before we look whether the candidate has the right personality and set of skills for the job. New cleaners initially work alongside one of our supervisors or they are tested by cleaning one of the homes of our management team.